X-INNOVATE

Innovation, creation to discover opportunities & initiatives that enhance the experience.

Why X-Innovate?

You…

Desire to get customer INSIGHT in order to improve products and services

Don’t know what you should prioritize and focus to do in order to bring a purposed experience

Wish to breakthrough to provide customer value proposition

Wish to identify Target customer persona & Customer future journey.

Wish to get latest best practices in Innovation

DXCON will…

Conduct research (Qualitative, Quantitative) to find out customer INSIGHT

Coach how to apply PRIORITIZATION methods

Coach how to apply Design-thinking in CX.

Train how to identify future customer persona & experience journey.

Host workshop/seminar for Design-Thinking

Implementation Methodology

Step 1: Dicovering

1 month

How will we OPEN our minds to collect data, help understand WHY about:

The Behavior, Expectations, Emotions of CUSTOMERS

Values, Intrinsic Competence of System, Process

  1. Research to understand Customers (Current Experience Portraits & Journeys)
  2. Internal research to understand Competencies, Internal Processes
  3. Benchmark products and services with competitors

Step 2: Defining

0,5 month

WHAT do we prioritize to improve the Experience?

Identify the “How might we” statement to guide solution design

  1. Insights & Opportunities Workshop to identify opportunities to improve the experience
  2. Workshop on Inspiring Creativity to find breakthrough ideas and initiatives

Step 3 :Developing

1 month

HOW do we Implement to win differently?

Offer solutions, ideal journeys – those that will help address customer & employee pain, and unmet desires

  1. Workshop on “Redesigning the Customer Journey of the Future”
  2. Create Prototypes
  3. Hero Concept Testing

Step 4 : Delivering

2.5 month

What VALUE SOLUTIONS do we bring to our customers?

There is a roadmap for implementing solutions/initiatives with the continuous participation of customers at the testing stages – customer testing

  1. Accompany in implementing 1-2 initiatives
  2. Develop a roadmap for the overall implementation of initiatives
  3. Do Workshop and create Report on progress of implementation and remove difficulties
Step 1: Dicovering
0,5 month
How will we OPEN our minds to collect data, help understand WHY about:

The Behavior, Expectations, Emotions of CUSTOMERS

Values, Intrinsic Competence of System, Process

  1. Research to understand Customers (Current Experience Portraits & Journeys)
  2. Internal research to understand Competencies, Internal Processes
  3. Benchmark products and services with competitors
Step 2: Defining
0,5 month
HOW do we Implement to win differently?

Offer solutions, ideal journeys – those that will help address customer & employee pain, and unmet desires

  1. Workshop on “Redesigning the Customer Journey of the Future”
  2. Create Prototypes
  3. Hero Concept Testing
Step 3 :Developing
1 month
HOW do we Implement to win differently?

Offer solutions, ideal journeys – those that will help address customer & employee pain, and unmet desires

  1. Workshop on “Redesigning the Customer Journey of the Future”
  2. Create Prototypes
  3. Hero Concept Testing
Step 4 : Delivering
2.5 month
What VALUE SOLUTIONS do we bring to our customers?

There is a roadmap for implementing solutions/initiatives with the continuous participation of customers at the testing stages – customer testing

  1. Accompany in implementing 1-2 initiatives
  2. Develop a roadmap for the overall implementation of initiatives
  3. Do Workshop and create Report on progress of implementation and remove difficulties