Customer Experience

• Relationship survey

• Post-purchase survey

• Post-support survey

• Digital/website feedback (intercepts)

• Other interaction-based survey(s)
• User Experience research (UX testing, usability)

• Website/Mobile Experience Optimization

• In-product Feedback

• CX Feedback from Employees
• Online reputation management (social listening)
• Customer lifetime value studies
• CX competitive benchmarking
• Ad hoc market research

Employee Experience

• Employee Engagement annual survey

• Employee Pulse surveys

• Candidate Experience survey

• Exit interviews

• Onboarding/New Hire survey

• Training Feedback survey
• Other employee lifecycle survey(s)
• Online reputation management (social listening)
• Benefits Optimization
• Feedback on tools and technology
• Ad hoc employee research

Product Experience

• In-product Feedback

• Feature prioritization study

• Pricing study

• Product concept testing

• User Experience research (UX testing, usability)
• Launch Feedback
• Online reputation management (social listening)
• Market Trends study

Brand Experience

• Brand Awareness testing

• Brand Perception survey

• Brand Loyalty tracking

• Attitude and Usage Studies
• Creative / Ad testing
• Market segmentation (demographic, psychographic, etc.)
• Competitor Analysis
• Online reputation management (social listening)