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XM FOR CUSTOMER FRONTLINES
- Frontline Digital: Combine experience data and behavioral cues and map out the end-to-end customer journey so you can step in at the right time to remove friction and optimize their journey.
- Frontline care: Use omni-channel analytics and AI-powered automation to understand customers, react when it matters most, and keep every customer happy—all while reducing the cost to serve.
- Frontline Location: Turn every physical customer interaction into an opportunity to increase revenue and loyalty with real-time insights surfaced from both customer and employee feedback.
XM FOR PEOPLE TEAMS
- People Engage: Empower your organization to confidentially take the right actions with a holistic understanding of your employees that goes beyond traditional engagement.
- People Lifecycle: Reduce attrition by delivering the right experiences in the moments that matter most across the employee journey—from candidate, to onboarding, to development, to exit.
- People Analytics: AI-powered analytics that surfaces recommendations and insights to the right people to help you get the big calls right when it comes to your workforce.
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XM FOR STRATEGY, RESEARCH + INSIGHTS
- Software for advanced quantitative and qualitative research to design products people love, increase market share, and build enduring brands that accelerate growth.
- Strategic Research: Uncover market trends, track changing behaviors, and identify unmet needs with a single platform for all your research to shape your organization’s strategy.
- Strategic UX: Observe your end user’s interaction with your products and services. Conduct quantitative and qualitative UX research and connect with any audience, in one place.
- Strategic Brand: Get a real-time pulse on your brand by combining solicited, long-term KPI tracking with unsolicited & unstructured leading indicators to drive action and growth.
Strong brands are using XM Platform.
TOP VIETNAM BRANDS
![Customer 1](https://dxcon.vn/wp-content/uploads/2023/04/Customer-1.png)
TOP GLOBAL BRANDS
80% of Fortune 100
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TOP GLOBAL FSI
91 out of top 100
6 out of top 10 SEA
![top_globalfsi_logo](https://dxcon.vn/wp-content/uploads/2022/07/top_globalfsi_logo.png)
Contact Us
Office
6th floor, CIC Tower No.2 Nguyen Thi Due, Yen Hoa, Cau Giay, Ha Noi, Viet Nam
Contact
Email: tuan@dxcon.vn
Hotline: 0904 788 482