X-Platform

Technology solution to collect, understand & act based on measuring & tracking Experience and Operation data..

Behavioral science demonstrates How the metrics motivate people?

Specific Goal

Will lead us towards performance better than doubtful goals

Right-sized Goal

Difficulty of target has a linear and positive relationship with Performance

Continuous feedback

Achieving goals requires continuous feedback to the relevant teams & individuals

Why do we need to measure CX?

You…

Do not know exactly to quantify & measure human feeling

Do not make sure the survey can help you adequately uncover the factors that influence customer experience

Wish to know how many samples should be collected for the best quality with cost saving

Do not have automated tools to collect data and make analytical reports

Wish to get latest best practices in Measurement & Survey

DXCON will…

Host training courses for International standard measurement methodology

Coach how to design questionnaires

Give advice on samples size based on statistical science

Provide technology solutions for measurement

Host workshop/seminar for case studies

Implementation Methodology

Timeline

Why

What

Output

Preparing

1 week

Why

Define scope and goals to prepare adequate resources

What

XDefine goals and scope

Output

Create a detailed plan

Analysing

2-3 week

Why

Learn about business requirements

What

Do Desk Research

Interview with internal departments

Interview customers

Develop Survey Strategy & Questionnaire

Output

Business Requirements and Design Document

Develoing

2-4 week

Why

System development & integration as required

What

Build and configure the system Test execution Prepare User ManualIntegration

Output

SRS document User guide Manuals

Go-live

2-4 week

Why

Coordinate both IT parties to Go-live the system as planned

What

Perfect the system Make system on live Conduct User training

Output

The system is running smoothlyu

Supporting

2-4 week

Why

Make sure users can use the system

What

Support users Record errors and fix bugs

Output

Perform tunning system

Preparing
Timeline	1 week
Why	Define scope and goals to prepare adequate resources
What	XDefine goals and scope
Output	Create a detailed plan

Analysing
Timeline	2-3 week
Why	Learn about business requirements
What	Do Desk Research Interview with internal departments Interview customers Develop Survey Strategy & Questionnaire
Output	Business Requirements and Design Document

Develoing
Timeline	2-4 week
Why	System development & integration as required
What	Build and configure the system Test execution Prepare User ManualIntegration Tích hợp
Output	SRS document User guide Manuals

Go-live
Timeline	2-4 week
Why	Coordinate both IT parties to Go-live the system as planned
What	Perfect the system Make system on live Conduct User training
Output	The system is running smoothlyu

Supporting
Timeline	2-4 week
Why	Make sure users can use the system
What	Support users Record errors and fix bugs
Output	Perform tunning system