X-Transform

Consultant Transforming to a mature organization with excellent “Experience Management” Ability.

Why CX?

You do not…

Reach the target when launching new products and services

Know how to properly research international standards to understand customers

Understand the INSIGHT of customers to improve products and services

Define Existing Customer Experience Profile & Journey

Update your Best Practices in Customer Research

Dxcon will…

Implement Customer Research such as Desk research, Qualitative and Quantitative research and Solution Proposal

Coach/train you to deploy & apply in practice

Implement Insight Desk/Qualitative/Quantitative Research

Coach/train to build Customer Portraits & Journeys

Do training and workshop for Customer Research

mplementation Methodology

Interview Quantitative Qualitative
1 week 2-3 week 2-4 week
Why Discover what you already know about your customers, products, services, and key expectations Drilldown the Behaviors, Habits, Pains, Needs, Expectations of Customers e/Products and services of the Brand Further validate the hypotheses raised from the Qualitative, or measure the current state of experience/feedback from Customer
What Desk research and interviews with relevant internal departments A series of in-depth customer interviews with a scale of 10 -30 samples Survey is performed with a scale of 100 – 400 samples
Output Understanding the situation and the Questionnaire was developed for research at the following stages Customer Insight reports, Hypotheses, & Improvement Opportunities Customer Insight Report & Improvement Recommendations