X-Platform

Technology solution to collect, understand & act based on measuring & tracking Experience and Operation data..

Behavioral science demonstrates How the metrics motivate people?

Specific Goal

Will lead us towards performance better than doubtful goals

Right-sized Goal

Difficulty of target has a linear and positive relationship with Performance

Continuous feedback

Achieving goals requires continuous feedback to the relevant teams & individuals

Why do we need to measure CX?

Implementation Methodology

Timeline

Why

What

Output

Preparing

1 week

Why

Define scope and goals to prepare adequate resources

What

XDefine goals and scope

Output

Create a detailed plan

Analysing

2-3 week

Why

Learn about business requirements

What

Do Desk Research

Interview with internal departments

Interview customers

Develop Survey Strategy & Questionnaire

Output

Business Requirements and Design Document

Develoing

2-4 week

Why

System development & integration as required

What

Build and configure the system Test execution Prepare User ManualIntegration

Output

SRS document User guide Manuals

Go-live

2-4 week

Why

Coordinate both IT parties to Go-live the system as planned

What

Perfect the system Make system on live Conduct User training

Output

The system is running smoothlyu

Supporting

2-4 week

Why

Make sure users can use the system

What

Support users Record errors and fix bugs

Output

Perform tunning system

Preparing
Timeline 1 week
Why Define scope and goals to prepare adequate resources
What XDefine goals and scope
Output Create a detailed plan
Analysing
Timeline 2-3 week
Why Learn about business requirements
What Do Desk Research Interview with internal departments Interview customers Develop Survey Strategy & Questionnaire
Output Business Requirements and Design Document
Develoing
Timeline 2-4 week
Why System development & integration as required
What Build and configure the system Test execution Prepare User ManualIntegration Tích hợp
Output SRS document User guide Manuals
Go-live
Timeline 2-4 week
Why Coordinate both IT parties to Go-live the system as planned
What Perfect the system Make system on live Conduct User training
Output The system is running smoothlyu
Supporting
Timeline 2-4 week
Why Make sure users can use the system
What Support users Record errors and fix bugs
Output Perform tunning system