X-INNOVATE

Innovation, creation to discover opportunities & initiatives that enhance the experience.

Why X-Innovate?

Implementation Methodology

Step 1: Dicovering

1 month

How will we OPEN our minds to collect data, help understand WHY about:

The Behavior, Expectations, Emotions of CUSTOMERS

Values, Intrinsic Competence of System, Process

  1. Research to understand Customers (Current Experience Portraits & Journeys)
  2. Internal research to understand Competencies, Internal Processes
  3. Benchmark products and services with competitors

Step 2: Defining

0,5 month

WHAT do we prioritize to improve the Experience?

Identify the “How might we” statement to guide solution design

  1. Insights & Opportunities Workshop to identify opportunities to improve the experience
  2. Workshop on Inspiring Creativity to find breakthrough ideas and initiatives

Step 3 :Developing

1 month

HOW do we Implement to win differently?

Offer solutions, ideal journeys – those that will help address customer & employee pain, and unmet desires

  1. Workshop on “Redesigning the Customer Journey of the Future”
  2. Create Prototypes
  3. Hero Concept Testing

Step 4 : Delivering

2.5 month

What VALUE SOLUTIONS do we bring to our customers?

There is a roadmap for implementing solutions/initiatives with the continuous participation of customers at the testing stages – customer testing

  1. Accompany in implementing 1-2 initiatives
  2. Develop a roadmap for the overall implementation of initiatives
  3. Do Workshop and create Report on progress of implementation and remove difficulties
Step 1: Dicovering
0,5 month
How will we OPEN our minds to collect data, help understand WHY about:

The Behavior, Expectations, Emotions of CUSTOMERS

Values, Intrinsic Competence of System, Process

  1. Research to understand Customers (Current Experience Portraits & Journeys)
  2. Internal research to understand Competencies, Internal Processes
  3. Benchmark products and services with competitors
Step 2: Defining
0,5 month
HOW do we Implement to win differently?

Offer solutions, ideal journeys – those that will help address customer & employee pain, and unmet desires

  1. Workshop on “Redesigning the Customer Journey of the Future”
  2. Create Prototypes
  3. Hero Concept Testing
Step 3 :Developing
1 month
HOW do we Implement to win differently?

Offer solutions, ideal journeys – those that will help address customer & employee pain, and unmet desires

  1. Workshop on “Redesigning the Customer Journey of the Future”
  2. Create Prototypes
  3. Hero Concept Testing
Step 4 : Delivering
2.5 month
What VALUE SOLUTIONS do we bring to our customers?

There is a roadmap for implementing solutions/initiatives with the continuous participation of customers at the testing stages – customer testing

  1. Accompany in implementing 1-2 initiatives
  2. Develop a roadmap for the overall implementation of initiatives
  3. Do Workshop and create Report on progress of implementation and remove difficulties